If you have a question regarding your start group or transferring the registration to another person, please read this first: Transferring registration to another start group You can change your start time to another group by yourself (provided the start group is not sold out) in your Rusher profile yourself: You can change your start group to any start group that still has availability in the profile by choosing a new start group from the drop-down menu. Remember to save changes and download a new ticket before the event! A link to your own Rusher profile has been sent to you via email right after your registration. Transferring the registration to another person You are able to transfer your registration to another person in your Rusher profile yourself: just change the details of the new participant to the profile. Remember to save changes and download the ticket for the new participant! A link to your own Rusher profile has been sent to you via email right after your registration.
Please note that our customer service is not able to make changes to registrations! All the changes must be done online as instructed above. Thanks!
If your question has not been answered, please do not hesitate to contact us via the message box in the lower right corner! Please note that if you’ve already contacted us previously there’s no need to contact us again with the same matter. We are currently receiving the same requests from different channels which is causing an unusual delay in our customer service. Rest assured, we will get back to all messages!